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Stems Policy

Customer Care

At STEMS, we believe that excellent customer care is just as important as beautiful flowers. Our goal is to make every interaction smooth, enjoyable, and personal.

Our Promise to You

  • Personalised Service: We take the time to understand your vision, occasion, and preferences so each arrangement or workshop experience is tailored just for you.

  • Clear Communication: From initial enquiry to delivery or event, we’ll keep you informed every step of the way.

  • High-Quality Florals: We handpick every stem to ensure your flowers are fresh, seasonal, and sustainably sourced.

  • Support and Advice: Need help choosing the right flowers or style? Our friendly team is always happy to offer guidance and creative ideas.

Care for Your Flowers

  • We provide tips and advice on how to keep your arrangement looking its best at home.

  • All our flowers are grown or sourced with eco-friendly practices in mind, ensuring you can enjoy them sustainably.

Your Satisfaction Matters

Your happiness is our priority. If you have any concerns about your order, workshop, or event, please contact us directly. We’ll do everything we can to resolve any issues and ensure your experience with STEMS is delightful. hello@stemsflorist.co.uk

Privacy & Safety

At STEMS, we take your privacy seriously. We are committed to protecting the personal information you share with us when booking workshops, ordering flowers, or contacting us.

What Information We Collect

We may collect personal information such as:

  • Your name, email address, phone number, and delivery address

  • Details of your orders or bookings

  • Payment information (processed securely by our payment providers)

How We Use Your Information

We use your information to:

  • Process orders and bookings

  • Communicate with you about your order, workshop, or enquiry

  • Provide a personalised and high-quality service

We never sell or share your personal information with third parties for marketing purposes.

Data Protection

All personal data is stored securely and handled in accordance with relevant data protection laws. Only authorised staff have access to the information needed to fulfil your orders and bookings.

Cookies and Website Use

Our website may use cookies to improve your browsing experience. These are small text files that help the site remember your preferences. No personal information is stored in cookies.

Your Rights

You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct or update your information

  • Request that we delete your information

To exercise any of these rights, please contact us directly at [hello@stemsflorist.co.uk].

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Payment Methods

Payment Methods

Credit / Debit Cards
PAYPAL

Offline Payments

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